Thirty-six housebuilders have achieved a five-star rating in the latest National New Home Customer Satisfaction Survey, a notable increase from last year’s 21.
The latest National New Home Customer Satisfaction Survey from NHBC and HBF has also revealed that 89% of new home buyers would recommend their builder to a friend - two percentage points higher than last year and five percentage points up on three years ago.
Meanwhile, 91% of respondents said they would buy a new build home again.
HBF’s executive chairman Stewart Baseley said that the increase in customer satisfaction levels reflected the significant effort made by housebuilders to produce a quality product that customers wanted in a way they expected it to be provided.
He commented: “We have now seen three successive years of improved scores, underlining the industry’s determination to get it right for its customers. Whilst builders are now delivering levels of satisfaction that compare with any other product or sector there is still more to do.
